CXellent: The Miuros Podcast

Webinar: The Secrets of Effective Performance Reviews in Customer Support

November 24, 2020 Harry Maxwell Season 1 Episode 3
CXellent: The Miuros Podcast
Webinar: The Secrets of Effective Performance Reviews in Customer Support
Chapters
0:30
Introductions
3:52
Agent Survey Results
6:20
TransferWise and Deezer Comparison
16:26
What Agents think of Performance Processes
17:55
'Fairness'
22:27
What Influences Fairness?
27:00
Q&A
30:51
The Secrets of Effective Performance Reviews
CXellent: The Miuros Podcast
Webinar: The Secrets of Effective Performance Reviews in Customer Support
Nov 24, 2020 Season 1 Episode 3
Harry Maxwell

Episode 3: The highlights from our recent webinar with Deezer, TransferWise and GetYourGuide where we discussed the results from out agent performance survey, what agents think about their performance reviews, how they could be improved - and what it means to be 'fair'. 

Show Notes Chapter Markers

Episode 3: The highlights from our recent webinar with Deezer, TransferWise and GetYourGuide where we discussed the results from out agent performance survey, what agents think about their performance reviews, how they could be improved - and what it means to be 'fair'. 

Introductions
Agent Survey Results
TransferWise and Deezer Comparison
What Agents think of Performance Processes
'Fairness'
What Influences Fairness?
The Secrets of Effective Performance Reviews