CXellent: The Miuros Podcast
Webinar: The Secrets of Effective Performance Reviews in Customer Support
November 24, 2020
Episode 3: The highlights from our recent webinar with Deezer, TransferWise and GetYourGuide where we discussed the results from out agent performance survey, what agents think about their performance reviews, how they could be improved - and what it means to be 'fair'.
TransferWise and Deezer Comparison
What Agents think of Performance Processes
What Influences Fairness?
The Secrets of Effective Performance Reviews