CXellent: The Miuros Podcast

The Fundamentals of Scaling CX and Support

September 23, 2020 Harry Maxwell Season 1 Episode 1
CXellent: The Miuros Podcast
The Fundamentals of Scaling CX and Support
Chapters
CXellent: The Miuros Podcast
The Fundamentals of Scaling CX and Support
Sep 23, 2020 Season 1 Episode 1
Harry Maxwell

Episode 1: Today we are joined by Craig Stoss to discuss what CX means in a support context, using your data to maximum effect, hiring strategies, outsourced v internal support, automation and - most importantly - how to scale with your customers in mind. 

Show Notes

Episode 1: Today we are joined by Craig Stoss to discuss what CX means in a support context, using your data to maximum effect, hiring strategies, outsourced v internal support, automation and - most importantly - how to scale with your customers in mind.